Retail Omni-Channel Strategies

Archives for July 2013 « Recent Articles

Photo of Kumar Goursundar DasOffline

Customer is the 'King' in retail and 'Location', 'Location' and 'Location' is of prime importance for retailers than to any other industry. In developing markets of Asia, real-estate is getting expensive and turning out to be unviable for retailers to set up shops. Recently I was interacting with couple of retailers in the region and was discussing on the engagement models being adopted by retailers and realtor for a win- win situation. Real estate in the region is poised to change and mature as organized retailing grows.

Photo of Leslie HandOffline

Retailers no longer need to be convinced to focus on the omni-channel customer experience – for the most part retailers of all shapes and sizes, from big-box to high-end clothing brands, understand they need to revisit the process of interacting with the customer in light of omni-channel shopping patterns. But, now is the time for "doing" omni-channel, and a critical component of "doing omni-channel" is improving customer service fulfillment levels while improving profitability.

Photo of Christine BardwellOffline

Omnichannel tops the agenda at eTail Europe

By Christine Bardwell

On June 25th, I attended the annual eTail Europe conference in central London to hear leading European retailers discuss online retailing. However, the lines between online and physical stores are blurring apace. The main conversation retailers are having now is less about etail, and much more about omnichannel retail.

Here are a few of the highlights from the first day of the main conference:

Photo of Luca BonacinaOffline

On July 10, 2013, IDC Retail Insights attended the event organized by Indicod-Ecr "Non Food sempre più multicanale: istruzioni per l'uso" (Non Food retailing going multichannel: instructions for use) in Milan. Here are a few of the highlights from the conference:

Photo of Greg GirardOffline

I took a liberty with the name of Bill Littlefield's National Public Radio show, "It's Only a Game", in the title of this blog. His show offers an insightful, funny, and often enough irreverent look at the players, teams, owners, fans, and wacky games of sports. Recent shows covered coed roller derby and the Stanley Cup of stone skipping. Well, spectator sports today are more than a game nowadays. Technology is poised to play a larger role in how fans enjoy their favorite sports. This blog explores two examples of technology-abetted consumption of sports--the San Francisco 49ers and the National Basketball League. Both drew attention at SAP SAPPHIRE.

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