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Retail Omni-Channel Strategies

Archives for November 2011 « Recent Articles

Photo of Catherine WhiteOffline

Report from the Windy City: SAP Retail Forum 2011

By Catherine White

IDC Retail Insights had a team of three analysts at the SAP Retail Forum in Chicago this past October 2011. What a difference a year makes! The forum was indicative of SAP's current earnings at 32% growth for the 3rd quarter of 2011. This year's Forum drew 78 retail companies and 282 attendees, up 45% and 33% respectively from last year's event. More people in a smaller venue, The Drake Hotel in Chicago this year versus the Bellagio in Las Vegas in 2010, gave the event more energy; but more than space const


Photo of Robert ParkerOffline

As a continuation to our recent participation at the Next Generation Retail conference in Portugal, we were invited, along with several other delegates, to tour the Continente Hypermarket in Oeiras, Lisbon.  Continente is one of the retail brands owned by Sonae, the largest private employer in Portugal.  In addition to retail, the conglomerate also operates telecommunication, real estate, and publishing companies.  They also have a technology business unit focused largely on systems for the r


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My Lowe's: The First Lifestyle Living App

By Greg Girard

My last report (#GRI230459, Business Strategy: RRM 2.0--Customer Offer Optimization in Food Retailing - http://www.idc-ri.com/getdoc.jsp?containerId=GRI230459) introduced the notion of shopping management apps and in preparing for the Next Generation Retail Summit in Miami this week, November 7-9, 2011, I extended the concept to what I call lifestyle living apps.


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Oracle Open World: All Systems Go

By Christine Bardwell

Robert Parker and I recently attended the Oracle OpenWorld conference in San Francisco.  At 45,000 attendees, this was the largest show ever although the energy was, at best, muted due largely to recent economic uncertainty.  This malaise was magnified further by the passing of Steve Jobs on the Wednesday of the show week.  Oracle did its level best to excite the crowd about their plans moving forward and largely succeeded.  In the past we have used the term "Ellison Island" to describe


Photo of Ivano OrtisOffline

How will it impact retail strategies, both for internal workforce efficiencies, and customer interaction effectiveness? Can IT organizations make a difference? I'll share a personal story to kick-off the discussion. In the multitasking era, I am trying hard to compete with my wife. Or to generalize the concept, the innate women ability to do real multitasking effectively. As a men I find us to be more on the 'one at the time' scheme.



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