Retail Omni-Channel Strategies

Archives for August 2010 « Recent Articles

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Retailers, including Dillard's, JCPenney, Bloomingdale's and American Apparel have publically talked about their RFID tagging efforts over the course of the last couple of years, with no particular public attention or concern. But when news was released that Walmart is RFID tagging garments, the media went nuts as claims ran the gamut from concerns about consumer privacy and surreptitious motives to RFID redo circa 2004. The truth is, the retail giant has never stopped exploring the potential business value

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Does Next Generation CRM Take a Village?

By Greg Girard

Forget the dog days of a summer slowdown! It's been a busy few days here at IDC Retail Insights’ global headquarters in Framingham. Busy can be an analyst's hell or his heaven. Fortunately this spate of briefings, inquiries, research, and writing has been the latter. Here's one highlight.

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