What is the role of ERP in the retail business of today?

By Christine Bardwell – December 7, 2012
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In the past decade and a half, large scale IT transformations have been seen as the best practice approach to creating modern technology landscape. Mostly these projects have seen 15 year old home-grown mainframe systems replaced with an architecture that places ERP at the core. Such projects are highly budget and resource intensive, often requiring highly skilled systems integrator partners to spend 4 - 6 years implementing and tweaking the chosen ERP system to be fit for the specific needs of the business. The ERP system then becomes the core master data platform in which all other process-based applications link.

This is the reality with which most IT managers will be highly familiar today. However, a new reality must now emerge. The retail business landscape is changing and the IT organisation needs to keep up.


About the author

Christine Bardwell

IDC Retail Insights Manager, EMEAIDC Retail Insights

Christine Bardwell has developed extensive insight into retail technologies, but specifically consumer facing technologies used by retailers, both instore and online. She is an expert in ecommerce…

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