Manufacturing Value Chain

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Photo of John SantagateOffline

Commercial service robots are robots that perform some useful task, with the exception of those robots operating within the realm of industrial automation or those considered consumer robots. This basically means that any robot that is not involved in industrial automation or for strictly consumer purposes are commercial service robots. This category includes robots that operate within logistics operations, hospitals, in the retail store, providing security services, and even delivering your takeout orders. There is a massive opportunity for commercial service robots to take on tasks that enable people to spend time doing other things that humans excel at, while stepping away from the dull, dirty, or dangerous tasks.


Photo of Aly Pinder JrOffline

Combatting a competitive market is no easy task. A growing concern of many manufacturers is the potential that they no longer have a tight bond with their customers which can withstand upstart competitors or third-party service providers who can eat away at profits. Recent IDC Manufacturing Insights data highlighted that the top business concern for service leaders was declining sales closely followed by a desire to expand into new markets. These two concerns combined demand that manufacturers innovate with new service products, differentiate through enhanced value, and wow current customers and prospects via value-add experiences.


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