Manufacturing Value Chain

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Photo of Aly Pinder JrOffline

New beginnings are exciting. The promise of something fresh, new things to explore, and a rejuvenation of outlook and energy. In my new journey as the Program Director for Service Innovation & Connected Products within IDC’s Manufacturing Insights group, I feel all those emotions. For the last ten years, I have researched the trends and the opportunities for growth that impact the field service and customer support leader. In my next decade of exploration, I am excited to hone in more specifically on the future for the manufacturer within service.

Photo of John SantagateOffline

AI Enabling Intelligent Robotic Picking

By John Santagate

The evolution of robotic technology is, in part, a function of the related technology ecosystem and the rapidly improving capabilities of the technology areas that are being built into robots. One of the most influential technology areas that is helping to deliver modern intelligent robotics is Artificial Intelligence (AI). In this sense, I am considering Machine Learning, Deep Learning, Cognitive Computing, and such under the umbrella of AI. AI is not just about technology that can think for itself, in fact, AI is more a function of a robust set of inputs and outputs that allows a machine to make intelligent decisions based on a deep data base of existing knowledge, coupled with the ability to continuously add to that data set and respond to its environment in real time. In January, IDC spent time visiting with, RightHand Robotics, and Nvidia to discuss the role that AI plays in the evolution of modern commercial service robotics. One particular use case, which was the focal point of several of these conversations, is the use of robotics for picking and handling eaches within the fulfillment process.

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