Reminders

Manufacturing Value Chain

Archives for September 2012 « Recent Articles

OfflinePhoto of Sheila Brennan

Does Your Service Organization Have Knowledge Gaps?

By Sheila Brennan

In most service organizations, knowledge acquisition starts at product launch or shortly beforehand, gradually increasing the "amount" and quality of knowledge and the ensuing ability to support customers and maintain the product. Because most of the learning is informal and happens through experience, the rate of learning depends on the organization's ability and efficiency in capturing and sharing experience and best practices.


Search this area

About this channel

  • 766k views
  • 325 articles
  • 7 followers
     

Recent Contributors

Recent Comments

  • Manufacturing Day, E…
    Kimberly Knickle says:
    Good question.  I think manufacturers are working to retain those employees that are willing to change with the business and with the technology that's increasingly part of their everyday life.  But no data to prove that theory, unfortunately.
    4 months ago
  • Manufacturing Day, E…
    delger says:
    Kimberly,
    Based on the data shared above, how important is it for Manufacturers to engage and retain their current employees?  And are you seeing a trend in that regard?
    4 months ago
  • Webcast: The Importa…
    Jeff Hojlo says:
    Antony,
    Thanks for your comments - agreed.  Nice article, and I look forward to our next conversation.
    Best Regards,
    Jeff
    5 months ago
  • Webcast: The Importa…
    Antony Bourne says:
    Jeff,
    I agree with your comments in the webcast and also am of the same opinion, and think that manufacturers need to take small steps on this journey since it is not an on/off switch that they need to use, but a process in which they make improvement after improvement since a lot of learning will happen along the way.
    I also have written a blog…
    5 months ago

Viewed 766,543 times