Reminders

Manufacturing Value Chain

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Does Your Service Organization Have Knowledge Gaps?

By Sheila Brennan

In most service organizations, knowledge acquisition starts at product launch or shortly beforehand, gradually increasing the "amount" and quality of knowledge and the ensuing ability to support customers and maintain the product. Because most of the learning is informal and happens through experience, the rate of learning depends on the organization's ability and efficiency in capturing and sharing experience and best practices.



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