Warranty Model Benefits Realized: A Vision Turned Reality

By Sheila Brennan – February 16, 2012
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Last year, IDC Manufacturing Insights revealed the Warranty Capability Maturity Model (WCMM), a framework for assessment and continuous improvement in warranty management. Three companies, Mitsubishi Caterpillar Forklift America Inc.,Volvo Powertrain and Case New Holland have adopted the model and put their companies through the rigors of self assessment.


About the author

Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…


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