Warranty Maturity Model Panel: Discussion Continued…

By Sheila Brennan – March 20, 2011
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There was certainly a lot of buzz around IDC's unveiling of the Warranty Management Capability Maturity Model at the WCM Conference this past week in San Diego.  It seemed only proper that we host a panel session directly following the keynote to answer more detailed questions about the framework, as well as share learnings from our recent field study.  But I think the most enlightening part of the session was to hear about the progressive stages of warranty growth two of our panelists described,


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Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…


Offline Thomas Bellinger said 7 years ago

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