There was certainly a lot of buzz around IDC's unveiling of the Warranty Management Capability Maturity Model at the WCM Conference this past week in San Diego. It seemed only proper that we host a panel session directly following the keynote to answer more detailed questions about the framework, as well as share learnings from our recent field study. But I think the most enlightening part of the session was to hear about the progressive stages of warranty growth two of our panelists described,
I was joined on stage by five panelists in total. Sheila Cardines, Enterprise Warranty Manager for Caterpillar, and Kevin Krakora, Director of Product Services for MCFA, represented product companies that are actively undertaking a "warranty journey". Joe Barkai of IDC Manufacturing Insights and Eric Arnum, editor of Warranty Week, were both contributors to development of the maturity model and provided deeper insights into the key maturity markers and how they envision the model's use. Last but not least, Glen Griffiths, representing the IWCM, after quite a humorous opening, rounded out the panel and set forth a challenge for everyone in the audience to utilize the model and perform a self assessment.
Each panelist resourcefully fielded question after question, and audience members were actively engaged. Unfortunately, many hands were still raised in the air when we ran out of time, so we offer this community setting as a way for attendees to continue the discussion. Please post your thoughts, comments and questions, as well as offer suggestions and resources to your peers.
Also, don't forget to sign up for our Warranty Webcast on May 5 @ http://bit.ly/IDCMIWarrantyWC2011, and join the Warranty Chain Management LinkedIn Group as a resource! I look forward to the discussion!