Warranty Industry Needs Work!

By Sheila Brennan – July 1, 2011
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Manufacturers continue to spend considerable amounts to honor their warranty obligations. In the United States alone, this figure in 2010 equates to over $23.6 billion. While manufacturers were focused on reducing warranty expenses in 2010, most sectors have shown little improvement. While there may be an increased awareness by the manufacturing industry of the high financial exposure of warranty and the impact on customers, the industry is in need of greater rigor and better tools to manage warranty operat


About the author

Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…


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