Service Information is Critical to Combat Vehicle Service Complexity

By Sheila Brennan – March 28, 2013
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Increased vehicle electrification and proliferating model configurations pose considerable challenges to service technicians tasked with maintenance and repair of vehicles. In this setting, it is critical that up-to-date, configuration-specific service information is available to ensure effective, efficient, and safe vehicle maintenance and repair. Lack of the appropriate service documentation can not only have a negative impact on quality and cost of service, but it can ultimately impact a customer's brand loyalty.


About the author

Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…


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