Service Information Delivered as a Service Improves Quality, Reduces Cost

By Sheila Brennan – September 8, 2010
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Service is an increasingly important aspect of business for competitive differentiation and improving bottom and top line revenues. However, service information across industries is sub-par, resulting in low repair performance and increased service and warranty costs.  Software as a service (SaaS) -based content delivery offers product companies and service organizations a cost-effective way to disseminate better and timelier information to the field. Enigma has a new SaaS Electronic Parts Catalog (EPC


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Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…


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