SAE World Congress Panel Tackles Service Technician Challenges

By Sheila Brennan – April 23, 2013
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The increased technology density found in vehicles today (more ECU's, high voltage charging systems, electric powertrain, in-vehicle Infotainment (IVI), etc.) can negatively impact service efficacy, and will likely continue to impact service of vehicles going forward. This was the topic of my presentation at SAE World Congress 2013 last week in Detroit. For each data slide I presented, I invited our panel of subject matter experts to comment on the challenge, and what needs to be done to overcome these difficulties.


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Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…


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