Is "Track My Technician" Coming to a Field Service Workforce Near You?

By Heather Ashton – September 24, 2015
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The rise in customer centricity across manufacturers is having a direct impact on the methods and level of aftermarket services that are available to customers of equipment ranging from in-home appliances to plant equipment or construction vehicles. Determining the right balance of visibility and service levels is a critical success factor in customer satisfaction levels and business goals.


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