Reminders

Involved in Warranty? You NEED to Read This!

By Sheila Brennan – October 15, 2010
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IDC Manufacturing Insights, and The Institute of Warranty Chain Management (iWCM) need your help to conduct an assessment of the warranty processes across industry so that we can develop an industry framework to assist companies in realizing improvements. The results of this survey will be summarized and organized to help you evaluate the maturity of your own warranty operations against the aggregate results of your peers. 

 

About the author

Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…

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