Improving Productivity and Efficiency Tops the List of Reasons Companies are Deploying Service Robots

By John Santagate – September 27, 2018
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IDC's recent North American Commercial Service Robotics survey asked 600 non-manufacturing organizations what their top reasons are for deploying or planning to deploy commercial service robots in their operation. The top reason, among 17 choices, came back as improving productivity/efficiency with over 50% of respondents selecting this as a top reason they are using or considering service robots. Of course, there are many other reasons that companies are looking at robots as well, second on the list is improving product/service quality, and third is increasing operational capacity. Regardless of the reasons companies are looking at robots, the day has come where this technology is helping organizations achieve their strategic priorities.


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