From Sustainability to Product Quality and Customer Centricity in Manufacturing

By Kimberly Knickle – June 1, 2015
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It's been at least a couple years since I published a document with the word "sustainability" in the title, but that's not because environmental sustainability has become any less important to manufacturers. Instead, I've seen environmental sustainability become more embedded into processes and products over time. I think sustainability is still a topic worth discussing, especially in the context of our cross-company and cross-value chain themes that we highlighted in our 2015 predictions for manufacturers – product quality and customer centricity.


About the author

Kimberly Knickle

Vice President, IT Priorities & StrategiesIDC Manufacturing Insights

>IDC Manufacturing Insights Community</a> ( and tweets (@kimknickle) about business and IT issues relevant to manufacturers, as well as…


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