Flagship Warranty Analytics IDC MarketScape

By Sheila Brennan – April 12, 2012
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About two weeks ago we published the first-ever analysis of warranty analytic vendors and their offerings, wrapping up 7 months of in-depth research that included interviews with almost two dozen manufacturers. Through the IDC MarketScape software vendor assessment methodology, we are able to present an evaluation of the capabilities and strategies of the nine key vendors in the warranty analytic software market, and provide essential guidance to IT buyers.


About the author

Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…


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