Dell Annual Analyst Conference India 2014 - transition to services

By S Ramachandran – October 30, 2014
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The Dell Annual Analyst Conference (DAAC) 2014 held in September covered Dell's journey specifically in the Indian context in the past one year post privatization, including a status check on the details shared in the previous event DAAC 2013. With no detailed quarterly reporting of performance, Dell's focus is on the relevancy of offerings to customers measured using the NPS (Net Promoter Score). There has been an 18% increase in the YoY NPS score.


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