C.H. Robinson Unveils New TMS Control Tower in Shanghai, China

By Catherine White – June 27, 2011
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I received an email from Zappos, the online shoe company, the other day less than 12 hours after I had placed my original order. The text read, “Whoa, Nellie! Have we got a surprise for you! Although you originally ordered standard shipping, we're upgrading the shipping time frame for your order. It will ship out today, so you'll get it even faster than we originally promised! It's kind of like we waved our magic wand! Please note that this is being done at no additional cost to you. It's our way of s


About the author

Catherine White

Research AnalystIDC

Catherine White works within the Manufacturing Insights Group of IDC as a Research Analyst for Supply Chain. In this role she supports the Practice Director of the Emerging Agenda and Supply Chain…


Photo of Leslie HandOffline Leslie Hand said 7 years ago

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