Are You Smarter Than A…Service Supply Chain?

By Sheila Brennan – July 25, 2013
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Most manufacturers' service organizations today are tasked with delivering higher profits and innovative service revenue models. Fortunately, smart technologies, such as sensors and data acquisition systems, along with ubiquitous connectivity and data analytics have become increasingly viable and affordable, providing these companies with new platforms for value creation. However, most companies are not yet equipped to deliver these, nor do they fully appreciate the organizational transformation and investment required to successfully go from a product-centric to a service-centric organization.


About the author

Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…


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