IDC forecasts that globally, over 2.5 million advanced electric vehicles (EVs) and hybrid electric vehicles (HEVs) will be on the road by 2015. We will see an increasingly growing number of cars containing high voltage batteries, drivetrains and charging equipment. This means that the frequency with which service technicians will encounter new, complex and potentially dangerous systems will increase. But because there is still a relatively small number of HEVs and EVs, most service technicians have ha
IDC Manufacturing Insights, in collaboration with the Society of Automotive Engineers (SAE), conducted a study to understand the views and concerns of service technicians regarding service and the views of Original Equipment Manufacturers (OEMs) on the same. We found that:
- Perceptions concerning technician safety differ between OEMs and technicians; OEMs do not have as high concerns as technicians when it comes to service safety in EVs. Furthermore, within OEM survey respondents, half in management roles expect service safety in EVs will improve compared to only about 25% of designers and service information developers.
- There is also a gap in OEM and technician opinions about the efficacy of service tools to ensure technician safety such as training, safety instructions and service manuals. And, while many OEMs are aligning initiatives to close gaps, some have no plans to.
- Compared to those at dealerships, technicians at independent repair facilities (IRFs) are appreciably less prepared to handle the safety challenges stemming from new vehicle technologies.
We will discuss these findings and more in a complementary webcast on October 25 at 12 noon ET. Register and attend here: http://bit.ly/IDCTechSafety
A detailed report will also be available to IDC Manufacturing Insights subscribers on IDC-MI.com in the coming week.
What's your view about technicians' safety? Is this a real concern? Is industry doing enough to promote technicians' safety?