A Week to Remember in Warranty: Warranty Capability Model Published

By Sheila Brennan – May 13, 2011
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Last week was a big week in Warranty. IDC Manufacturing Insights not only published the Warranty Management Capability Maturity Model, but we held a webcast entitled "The Way to Becoming a Warranty Warrior" which described the details of the Capability Maturity Model (CMM) and also reviewed the industry field study results which showed the clear separation in maturity markers of the leaders, or "Warranty Warriors" from the laggards, or "Warranty Wannabees".


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Sheila Brennan

Program Manager - Aftermarket and Service StrategiesIDC Manufacturing Insights

Sheila Brennan examines key trends, technologies and best practices in intelligent service and warranty strategies, and how best in class companies use IT in aftermarket operations for competitive…


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