This IDC study provides IDC's top 10 federal and central governments predictions for 2018. Complex issues drive each of these trends
This IDC FutureScape predicts the top 10 trends that will impact national and federal governments globally, including those that are working to transform both IT systems and business processes. These trends focus on:
- Improving the citizen experience
- Tapping into large data collections and machine intelligence
- Leveraging the power of 3rd Platform technologies to enable agile innovation and sustainable scalability of secure systems
Agencies must develop and invest in new service delivery models. Government agencies are being forced to move away from ongoing legacy system updates. They need to tap into service delivery models that allow for rapid updates, changes, and expansion. This is especially true when new laws require IT systems to process information and to collect and report on details in new ways. This IDC FutureScape predictions reflect both the opportunities and challenges that come with this level of national government digital transformation.
Top 10 Worldwide Federal and Central Government Industry Predictions:
Prediction 1: By 2021, National governments that use human-centered design to transform customer service and operations will attain 50% higher service delivery and efficiency improvement metrics than those without a human-centric policy.
Prediction 2: By 2018, 40% of national governments will plan to test and/or pilot private or permissioned blockchain models to aggregate and track protected data, enabling trusted data sharing between organizations.
Prediction 3: In 2018, 60% of national government IT cloud spending will be spent on transition strategies that address workload migration, architecture requirements, data sanitization, staff readiness, vendor certifications, and continuity of services.
Prediction 4: By 2020, 50% of federal and national governments will establish legislation on testing and performance of SAE Levels 4 and 5 of driver automation, shortening the timelines for the development and mass availability of autonomous vehicles by 12–18 months.
Prediction 5: By 2020, 20% of national governments will revamp their metadata strategy to streamline how data is stored, indexed, and searched as the volume of unstructured data begins to significantly slow compute time and speed of data searches.
Prediction 6: Only 14% of the world's population will have access to broadband connectivity by 2019; digital equity will reach a tipping point, resulting in 50% of national governments developing programs that use wireless technology innovations to reach underserved populations.
Prediction 7: During 2018, 50% of national governments will roll back, postpone, or cancel plans to introduce e-elections, such as electronic voting stations and internet voting, because of cybersecurity fears and concerns about potential election tampering.
Prediction 8: By 2020, 20% of national governments globally will be moving toward centralized, Whole-of-Government shared services and procurement platforms due to tightening budgets and the need for interoperability across government programs and greater administrative oversight.
Prediction 9: By 2019, 30% of national governments will have reworked their privacy and data governance policies to protect citizen information as AI and machine learning connect and combine troves of data, compromising confidentiality and creating and disclosing personally identifiable information (PII).
Prediction 10: By 2020, as artificial intelligence is more widely adopted in back-office systems and citizen self-services, 15% of national government workers will shift their job roles to more complex, idiosyncratic tasks, problems, and interactions.
To register for the on-demand web conference on these 10 predictions or to learn more about any of the IDC FutureScape Web Conferences, please visit: https://www.idc.com/events/futurescapes
You can find full context around these predictions in the newly published document, IDC FutureScape: Worldwide Federal and Central Governments 2018 Predictions (Document # US43156017) on idc.com. Technology leaders and their counterparts in the line-of-business (LOB) operations can use this document to guide their IT strategic planning efforts.