Outsourcing or Insourcing: Which Makes More Sense For Chargebacks?

By Eric Newmark – May 14, 2014
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One of the less glamorous business processes in the life sciences, yet one that carries significant weight in terms of financial risk to the enterprise, is the processing of chargebacks. For years, revenue leakage surrounding chargebacks has been a little recognized threat, but inefficiency in this area can mount to the tune of millions lost annually. With so many areas of the business under pressure to cut costs, even a few million here and there could have a substantial impact. And in many companies, the damage could stretch well into the tens of millions. It is for this reason that chargeback outsourcing has been a topic on which many companies have wavered back and forth.


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Eric Newmark

Program Vice President, SaaS, Enterprise Applications, and Industry CloudIDC


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