Healthcare Transformation

Archives for June 2013 « Recent Articles

Photo of Janice YoungOffline

Consumer engagement is one of 2013's hottest US healthcare topics. Consumer engagement strategies are listed among leading programmatic drivers of health plan IT budgets, and are listed among the top two specific investments in cloud, application and analytics technologies. Studies, press releases, corporate and health plan announcements abound. Technology companies are announcing and deploying enhanced and new software solutions to support all manner of consumer engagement from health insurance exchange/marketplaces to clinical interactions and communications. Despite the great monies and effort are being spent on consumer engagement technologies and programs, there is still a notable missing link: little behavioral research is yet applied to these initiatives to understand the population and personal levers to changing consumer healthcare behavior.

Photo of Janice YoungOffline

The past couple months has been an active technology conference season for the US healthcare market. Bookended by HIMSS in March and AHIP coming up next week, innumerable customer, user group and industry specific sessions have brought health plans, consultants and legislators together to discuss the prominent issues of 2013. HIX, Consumerism and Analytics are prominent themes

Photo of Judy HanoverOffline

In recent publicized efforts to get more information to patients about their own medical history, the OpenNotes effort ( has resulted in providers adding access to physician's notes in online portals at 3 high profile U.S. healthcare organizations. A study published in the Annals of Internal Medicine ( in October 2012, reported that after notes became available to patients in online portals, a significant majority of patients reported that they felt more control over their care and increased adherence to medication regimens, while about a quarter had privacy concerns, and 1-8% were offended or confused. Physicians tend to tell it as it is in their notes, and the honesty of notes was expected to be shocking to patients. But is appears this honesty and transparency is refreshing enough to make patients become more compliant and engaged in their health.

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