User Satisfaction with Ambulatory EHR

By Judy Hanover – November 8, 2013
Photo of Judy HanoverOffline

While EHR adoption has been successful, with the industry moving from just 30% adoption in 2010 to near saturation by the end of 2013, user satisfaction and productivity with the applications has lagged behind. The challenge of buying, implementing and maintaining the EHR software, adjusting workflows to incorporate the new software, meeting meaningful use requirements and changing business models to value-based care at the same time, has overwhelmed many ambulatory practices. The overwhelming problem with EHR in all care settings is lost productivity. In a recent IDC study, 58% of ambulatory providers reported that they were unsatisfied with their EHR, and 85% of these reported their biggest problem with the EHR was lost productivity. As EHRs are clearly here to stay, the question for ambulatory practices to consider is how they will restore or compensate for lost productivity, and if they will do it with the current generation of EHRs or wait for 2nd generation products?


About the author

Judy Hanover

Research DirectorIDC Health Insights

>Judy Hanover</a></p> <p>I am a research director for IDC Health Insights. For more information about me, visit


Post a comment

Form Signatures

Viewed 2,925 times