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I had lunch in Boston a couple of weeks ago with a former IDC colleague and all-around community management rock-star, Rachel Happe (@rhappe).  While snacking over delicious lettuce wraps at P.F. Chang's, it dawned on me that Rachel would be perfect for a guest blog post. Rachel started a company called The Community Roundtable ( with business partner Jim Storer in 2009. The Community Roundtable offers a growing number of community practitioners a place to openly share

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