Reminders

Social Business

Archives for October 2010 « Recent Articles

Photo of Amy KonaryOffline

As an analyst who covers software pricing and licensing trends, I have more than a passing interest in the sentiments of social media users on how the software that they use is priced. I have two search columns built into my Tweetdeck that I check on a daily basis, one on "software pricing" and the other on "software licensing". You need only a passing knowledge of software pricing- or pricing in general- to predict that the daily Tweets in both columns are typically negative in sentiment.


Photo of Michael FauscetteOffline

The Social Customer Bill of Rights

By Michael Fauscette

This post originally appeared here. The social web has empowered and changed behavior and in general is having a broad impact on the way people find information, share information, make decisions and interact on both an individual level and with organizations. In previous posts I've looked at the new generation of hyper-connected or Gen C and looked at how the social web is changing employees. In this post I will dive in a little deeper with the concept of a social customer. In examining social CRM we've st


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On Tuesday of this week, I held a complimentary breakfast briefing that was very well attended on the topic of social software. The audience spanned participants from various roles among a diverse set of software and services firms. Thank you to all who came out to attend this "old school" social way of collaborating. I know your time is valuable, so it is very much appreciated that you attended this event in-person! The title of the presentation was "Social Software: Enterprise Bling or Industry Jewe


Photo of Michael FauscetteOffline

Supporting Work in the Information Economy

By Michael Fauscette

This post originally appeared here. The nature of work has changed for a great portion of the workforce. In the so-called "information economy" what we do and how we do it is in a state of transition. Add to that the growing influence of the social web on work and businesses and the gap between the "normal" in the industrial age to now is quite wide and getting wider. I wonder though, are the underlying systems that support work changing as rapidly? The roots of our current enterprise resource planning (ERP


Photo of Michael FauscetteOffline

This post originally appeared here. It's 2010 and business has changed. The combined impacts of technology shifts like the social web, real-time mobile computing, and cloud computing; business shifts to an information based economy; and sociological changes in individual and group behaviors and expectations are creating a revolution in business. In a historical context the situation today looks reasonably similar to conditions that surrounded the start of the industrial revolution. The shift from agrarian b


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Earlier this week, I posted Part 1 of a discussion on the topic of social software adoption drawing from a presentation I gave in Burlingame, CA on Tuesday, October 19th. The presentation was based on IDC's second annual Social Software Survey conducted in September 2010 and was entitled, "Social Software: Enterprise Bling or Industry Jewel?"  IDC's Social Software Survey surveyed 700 U.S. professionals in a range of departments and industries to quantify the number of people regularly using social sof


Photo of Mary WardleyOffline

The Donut in the Age of the Social Business

By Mary Wardley – 4 Comments

First, let me make it clear that I am a Dunkin Donuts woman.  My following comments on some recent Dunkin Donut's initiatives are not meant to be criticism of one of my favorite brands but come from an intellectual curiosity and observations from my coverage of effective multi-channel customer interaction strategies.  The move to social business has put the use of multiple channels on hyper-drive.  We've been talking about the multi-channel contact center for years.  With the advent of t


Photo of Robert MahowaldOffline

The Lotus Software division of IBM has staked its core value in the cloud as collaboration beyond the enterprise boundary, with the aim of simplifying a set of collaboration-based interactions which all businesses have, with their partners, customers, and branch offices.  To that end, the battle IBM Lotus has long waged with Microsoft in email, web conferencing, team collaboration, desktop voice,  and unified communications (UC) has been taken to the cloud, where the rules (pricing, support, partn


Photo of Michael FauscetteOffline

Emerging Models for Enterprise Mobile Apps

By Michael Fauscette

This post originally appeared here. Mobile devices are quickly becoming the replacement for the enterprise desk top and that trend has both corporate IT departments and software vendors scrambling to come up with ways to solve a host of issues. From the enterprise IT side the most common approach has been to standardize on 1 device type and build the infrastructure and management layer around that specific device, most often RIM's Blackberry and Blackberry Enterprise Server (BES). The explosion of smart pho


Photo of Michael FauscetteOffline

Evolution of Change: Signs for the Future of Business

By Michael Fauscette

This post originally appeared here. I like taking the time once in a while to tie different trends together, it just helps me focus on what's really happening now and helps me understand where things might be going. Taken individually there are some very interesting things happening in technology and business but when you link them together a picture starts to emerge that is almost staggering in depth and breadth of change potential. I was reading "The Singularity is Near" by Ray Kurzweil the othe



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