Reminders

Social Business

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Email, "Office Hours" and Our Productivity

By Vanessa Thompson

There was an article in HBR earlier this week by Cal Newport that proposes an alternative to email in the form of 'Office Hours'. As an analyst covering email technology, collaboration and the associated behavioral change, there are several concerning factors associated to the Office hours concept. After searching for a way to contact Newport and finding that he does not have any social media presence, just a contact for PR and honorarium, I decided to write an open letter addressing these concerns.


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Earlier today Coupa announced that they are acquiring Contractually in order to build on the Contract Authoring functionality and provide customers with a Contract Lifecycle Management solution that is impressive from both a UI and Collaboration standpoint. The unified suite will be entirely in the cloud and should bode well for Coupa.


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IDC Social Predictions 2016: Drivers for Change

By Vanessa Thompson

There are a number of interrelated trends that are interacting and inter-operating to underpin the change and disruption that is occurring to alter the way we interact, transact, connect and collaborate. The pressure to deliver differentiation as a means of competitive advantage is a critical driver for the changing nature of experiences across customers, partners, and suppliers. The ability to link customer experience (CX), workforce, commerce, business networks, and innovation together in order to deliver a holistic view of digital and social transformation is at the epicenter of the differentiation. Technology is at the core of the linkages that need to be made, but it is far from simply implementing some new software/hardware, automating processes, and learning a new workflow.


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The pressure to deliver differentiation as a means of competitive advantage is a critical driver for the changing nature of experiences across customers, partners, and suppliers. The IDC EXPERIENCES Survey 2015 highlights the notion of "experience" and how initiatives are maturing and coming together around five core components: customer experience, workforce, commerce, business networks, and innovation (products and services). The ability to link those experience components together in order to deliver a holistic view of digital and social transformation is at the epicenter of the differentiation. The survey shows that providing a consistent experience across multiple engagement channels is a key focus for companies as well as the means to ensuring that employees, business partners, and suppliers have a unified view of interactions.


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Facebook at Work...what does it really mean.

By Vanessa Thompson

The basic building blocks of social business, content, and community are still creating opportunity for change and disruption. However, the market for collaboration and social technologies has changed dramatically over the past 18 months. The confluence of personal productivity and increasingly agile business models is also shifting the way we think about work, the way we do work, and the people that do that work. Users are quickly becoming more comfortable with transitioning their personal productivity behavior into the work environment, particularly in how they interact with business applications. Social medial platforms like Facebook have been strong contributors to this behavioral change.


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Workforce Productivity – Challenges and Opportunities

By Vanessa Thompson

The confluence of personal productivity applications and tools with increasingly agile business models are shifting the way we do work and the way we think about work. In order to anticipate these changes and enable the workforce in real time and in-context, organizations need to consider some combination of software based collaboration as well as a more social and mobile enabled workflow to augment existing business processes.


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Today, Community software provider Lithium Technologies, announced they are to acquire Klout for an undisclosed sum. The acquisition adds further fuel to the argument that the addition of context to a community is critical to enable an ongoing relationship with customers, partners and suppliers. Joe Fernandez, Klout CEO, will join Lithium’s executive team, reporting directly to Rob Tarkoff, and will continue to run the Klout operation as its General Manager and a Senior Vice President at Lithium. All Klout regular employees are also expected to join Lithium. The intent is to integrate Klout as quickly as possible into some target use cases particularly in strengthening customer profiles and to help drive appreciation of customer loyalty behavior.


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Connected Business and the Future of Jive Software

By Vanessa Thompson

The current software industry shift from up-front, inflexible, license contracts to subscription, consumption-based models is shining a spotlight on the shortcomings of systems and software industry business models that were designed around the way in which the software business ran 20 years ago. Furthermore, the business model transitions that software companies are attempting today will take place over the course of many months or years. Jive Software is one of many companies that are both transitioning into this new model as a company and supporting their customers to make the transition.


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Xero is an up-and-coming company in the cloud software market. Focusing on beautiful accounting software for small businesses and a partner-based go-to-market strategy, they are growing quickly and making the competition pay attention.



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