Reminders

IT Governance and Executive Strategies

Archives for May 2015 « Recent Articles

Photo of Amy KonaryOffline

In IDC's 2015 CXIT Survey, 809 respondents were asked to rate the major tasks, reasons, or interactions through which customers engage with vendors. The number one interaction, higher than support questions, contact center, or even sales-- is pricing. In the software industry, pricing is equal parts science and art, and software customers play an essential role in shaping their own experiences.



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