IT Governance and Executive Strategies

Archives for January 2014 « Recent Articles

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Trouble lurks in the IT shadows – but it would be a mistake to say the CIO is exclusively responsible. The CFO must play a role in limiting the risks of "unofficial" IT investments and services.

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The retail sector is already on its way. Start-stop shopping and showrooming (where customers move across a number of channels and use the store as a showroom before making a purchase) is forcing online and brick-and-mortar stores to adapt. To win and retain customers, it is not enough to simply put up websites and deploy an off-the-shelf ecommerce solution. Shops must create a seamless experience between websites, social media, apps, location-based promotions, stores, call centers, email, and hardcopy promotions.

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