The way to measure the effectiveness of IT operations has changed. To help IT and business leaders to get the most out of their IT operations, IDC addresses their essential about IT measurement in the age of digital transformation.
What are the new rules for IT measurement that have been set in the new era of digital transformation?
As IT brokers, integrates and manages technology innovators such as robotics, cognitive computing, 3D printing, NextGen security and Internet-of-Things, measuring effectiveness is a new game with new guidelines. Measure these innovative activities improperly and expected deliverables are significantly jeopardized.
How are IT metrics used within thriving IT organizations to weigh the effectiveness of IT’s contribution to business objectives? The value of any kind of IT metrics that cannot be linked to target business outcomes is becoming suspect for LOB and IT. While foundational key performance indicators are mandatory for calculating and communicating the status of IT technical services, the delivery of IT business services demands intuitive connectivity to customer satisfaction, revenue generation, employee productivity, profit margins, customer acquisition/retention.
What are the appropriate IT operational metrics for establishing essential security, availability and performance for mission-critical infrastructure and applications?
Because of IT’s sterling delivery of reliable technology environments, business and IT decision-makers don’t fret about the high availability of IT infrastructure and applications. They do worry about the technology’s impact on business goals and objectives. To these executives, the IT infrastructure is a utility that has been and is always there for business use.
How is the role of LOB executives established to generate “metrics that matter” for critical accountability, prioritization and competitive advantage?
As IT becomes increasingly driven by those operational metrics that are intuitively yoked to business outcomes, the expectations and role of LOB contributors to IT decisions exponentially increases. Metrics that matter from a business context become the driving force for behavioral changes within the IT organization. That business context must be driven by those individuals whose career and reputation are on the line for the business results. Continued focus on business alignment as defined by IT participants is antiquated.
Thriving IT organizations leverage IT measurement to communicate the actual business value of their contribution to business imperatives. Organizations that get IT measurement right will have a clear competitive advantage in digital transformation.
To learn about the new rules of IT measurement for digital transformation and a more in-depth discussion on these questions, watch the on-demand presentation, New IT Metrics for Digital Transformation.