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Rogers buys Pivot

By Mark Schrutt

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Change is Constant...Even in the Cloud

By Scott Tiazkun

Regardless if you are deploying your ERP solution on premise or in the cloud, business change is a constant and not all solutions support it well. A new survey that focused on this issue illuminates how this impacts both end users and vendors.

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How To Become A Smarter Buyer of Cloud Services

By Robert Mahowald

Cloud seems to promise transparency in cost, service effectiveness, and support, but after years of interviewing buyers - from both IT and line of business roles - of software and services, I've seen firsthand how complicated and confusing it can be for them to evaluate SaaS and cloud services. Smart customers will familiarize themselves with how to read and evaluate the SLA, understand the LoL, and have good expectations about the provisions - what the customer gets back in compensation if the provider defaults on its promises.

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At this point in the IT maturity cycle, many government organizations realize the positive aspects of cloud models to address IT delivery, simplification and reduce costs. Indeed, cloud will be the answer to many government IT problems. But just as important will be the type of cloud model that government organizations deploy to realize the promised savings as well as avoid potential pitfalls down the road.

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We hear a lot these days about the new era of the "empowered customer," with customer experience becoming a key driver of business value. I may be biased given the lens through which I look at the world, but I believe that pricing is a key contributor in shaping both value perception and customer experience. However, in the technology industry, and in software in particular, executives do not pay nearly enough attention to the impacts of their own pricing policies on customers' overall experiences. Customers should stop accepting this.

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On June 27th, we hosted a one hour webinar that was a condensed version of the Cloud Leadership Forum Workshop. Here is a link to the replay for all those who missed out and would like to learn more about IDC's Cloud Decision Framework Tool.

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On a recent sold-out New York to Boston train, I sat next to a man who talked loudly on his phone for almost half of the nearly 4-hour trip. It became clear that he was a software sales exec in the throes of end-of-quarter deals. I was trapped on the only available seat on the train and forced to listen to him rattle on about the ways that his staff should extract software licensing revenue from prospects, mostly by playing off of ambiguity and complexity in licensing terms and agreements.

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It's been just over a week since the IDC team presented the Cloud Decision Framework Tool at the Cloud Leadership Forum... and what a week it's been! We've received such great feedback and are working away at the next version of the tool now but the same question keeps coming up -- What options are available to learn more? -- especially for people who missed our workshop last week.

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Cloud Decision Economics Workshop

By Aimee Bartlett

Yesterday IDC held a Cloud Decision Economics Workshop at the 2012 Cloud Leadership Forum in Santa Clara, CA. Joe Pucciarelli presented great slides on the topic then Randy Perry and I took an hour or so to lead the attendees through our newly launched Cloud Decision Framework Tool. The final hour of the workshop was full of insightful discussion and debate around private and public clouds among the 60+ participants.

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Typically when asked about biometrics, our research shows that it is used most heavily in physical access scenarios, in government agencies, and of course, fingerprint scanning for personal computer access, USB drives, etc. Could this be changing soon?

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