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How To Become A Smarter Buyer of Cloud Services

By Robert Mahowald

Cloud seems to promise transparency in cost, service effectiveness, and support, but after years of interviewing buyers - from both IT and line of business roles - of software and services, I've seen firsthand how complicated and confusing it can be for them to evaluate SaaS and cloud services. Smart customers will familiarize themselves with how to read and evaluate the SLA, understand the LoL, and have good expectations about the provisions - what the customer gets back in compensation if the provider defaults on its promises.

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