Reminders

Cloud

OfflinePhoto of Mark Schrutt

On December 8, 2016, AWS rolled out its Quebec (Canada) region, called Canada Central.


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I’ve written previously about how our firsthand interviews with SaaS buyers have revealed a mixed bag of user experience, and satisfaction with long-term results. The problems mostly stem from the implementation: even with significant input from 3rd party implementation partners (VARs, SIs), unforeseen challenges (the complexities of the SLA, difficulties of bulking up from trial to full deployment, and the process change required for users to map to the new solution), the journey can be daunting. Some of the fault for this situation is due to the whole IT supply (software services vendors, resellers) and demand (all sizes of IT organizations but especially mid-sized and smaller), because they are prone to selling, installing, and deploying subscription services just as they’ve done for years with packaged applications. Sometimes frustration with this regime inspires innovators. Recently I attended a briefing by the CEO of a cloud solution provider (one of NetSuite’s largest resellers) who after 100+ cloud deployments recognized a recurring problem in the SMB space: a lack of highly-experienced functional expertise that was slowing the pace of new SaaS HR/HCM deployments. Many of the problems stemmed from poor domain expertise, not lack of IT skills – there are plenty of talented admins and sysops around. The CEO is Brenda Brinkley, head of Epiphany, who is launching a new company in Q2 2014 called Elysian Field Software.


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IBM's Analyst Day in Canada

By Mark Schrutt

On September 23, 2014, IBM brought together the top IT services and outsourcing advisors in Canada


OfflinePhoto of Ray Boggs

Millennials (born between 1982 and 2000) are attractive prospects in three ways: 1) Interest in leveraging technology; 2) Comfort with advanced mobile capabilities and resources available on the cloud; and 3) A genuine interest in doing things better and more efficiently to improve business outcomes, and also enhance the quality of life they enjoy. But only 6-9% of SMBs have them at the top. In ten years things will be different!


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Timing is Everything: IBM IaaS Goes Global

By Rick Villars

On January 17th IBM announced a $1.2 billion cloud expansion program to expand its worldwide footprint for IaaS and other as-a-service offerings. With IBM's earnings announcements a day later as well as its decision to sell its x86 business to Lenovo, the Softlayers acquisition last year and now this expansion take on new significance as a key part of IBM's own business transformation strategy. In this post, IDC's leading datacenter, cloud and IT financing analysts highlight some of the most important elements of the IBM's Softlayer efforts and their impact on the types of solutions IBM will be providing to customers.


OfflinePhoto of Frank Gens

IBM's 4Q2013 earnings - which showed another quarter of disappointing revenue growth - have observers wondering: what's happening at IBM? Will they be able to successfully reorient around the emerging, high-growth "3rd Platform" IT, built on cloud, mobile, social and big data technologies and solutions, or will they become the next DEC or Wang? In this post, IDC Chief Analyst discusses a massive mobilization within IBM - one that started to accelerate 6 months ago - to position the company as a leader in this new IT era. Significantly increased investment scale, a faster pace, and a flurry of moves are underway in 2014; the question is now: how well and how quickly can IBM execute?


OfflinePhoto of Amy Konary

IDC recently completed a research effort looking at software publishers with roots in the perpetual on-premise world that are transitioning to subscription and Cloud models. Most of these companies profess to be driven by the desire to offer customers flexibility and choice. To the software publishers, choice means that the customer can choose the deployment model and payment structure that works best for them. To the software publishers, flexibility comes naturally with this strategy: by having a variety of options, they are giving the customer the flexibility to choose. However, choice and flexibility are two very different things.


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Rogers buys Pivot

By Mark Schrutt

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Change is Constant...Even in the Cloud

By Scott Tiazkun

Regardless if you are deploying your ERP solution on premise or in the cloud, business change is a constant and not all solutions support it well. A new survey that focused on this issue illuminates how this impacts both end users and vendors.


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How To Become A Smarter Buyer of Cloud Services

By Robert Mahowald

Cloud seems to promise transparency in cost, service effectiveness, and support, but after years of interviewing buyers - from both IT and line of business roles - of software and services, I've seen firsthand how complicated and confusing it can be for them to evaluate SaaS and cloud services. Smart customers will familiarize themselves with how to read and evaluate the SLA, understand the LoL, and have good expectations about the provisions - what the customer gets back in compensation if the provider defaults on its promises.



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