Driving Digital Transformation by Transforming Content-Centric Workflows

By Holly Muscolino – March 17, 2017
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IDC defines digital transformation (DX) as enterprises' use of 3rd Platform technologies (cloud, mobility, data analytics and social business) to create value and competitive advantage through new offerings, new business models, and new relationships. In addition to gaining critical operational efficiencies, a principal outcome of digital transformation is improved customer experience.A cornerstone of DX is transforming content-centric workflows, especially those related to interactions with customers, as well as other external stakeholders. This article explores a framework for defining content-centric workflows.


About the author

Holly Muscolino

Research Vice PresidentIDC

I'm responsible for all research related to document services and the solutions that enable them, including managed print services, related software solutions, the scanning ecosystem and document…


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Posted By:
Holly Muscolino
March 17, 2017

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