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Archives for October 2014 « Recent Articles

Photo of Alan WebberOffline

Customer Relationship Management (CRM) and government are often seen as contradictory. But as the CRM technology set continue to evolve in its ability to drive efficiency and effectiveness in customer relationships along side the continued adoption of private-sector oriented technologies by government, it is only a matter of time before government broadly adopts CRM technologies. As SalesForce.com was able to demonstrate at its annual customer conference called DreamForce, Vivek Kundra and the public sector team at SalesForce.com is positioning the company well for this convergence. That being said there are still some changes that need to take place in how CRM are tangential technologies are seen and understood in government.


Photo of Shawn P. McCarthyOffline

It's no secret that the Internet of Things (IoT) is experiencing rapid growth across all industries, and this very much includes public sector organizations.
• City governments are integrating new data sets that are generated by everything from networked parking meters to smart traffic lights. In turn this has sparked a need to new applications – both to control the devices themselves and understand and leverage long-term usage patterns and trends.
• Educational institutions are experimenting with access control systems and location-based learning. This has triggered new solutions for everything from lab and equipment access to ID-based log-in, to training and testing systems which adjust to the pace of each participant.
• Hospitals have many new types of wearable devices for health monitoring, patient location information and drug tracking, leading to improved patient outcomes.


Photo of Massimiliano ClapsOffline

Public Procurement Reform is the Crown Jewels

By Massimiliano Claps

The U.K. coalition government has been carrying out a thorough spending review over the past four years. The effort spanned various categories of spending, from labor costs to real estate and to more productive working practices and procurement reform. Different angles taken by the Cabinet Office advertising its successes, the National Audit Office doing in-depth reviews, and non-profit think tanks influenced by political or commercial lobbies, offer a variety of opinions about the real success of the spending review, but there is no doubt that the procurement reform initiative has been one of the most active.


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  • The Role of Governme…
    Jason Bremner says:
    Having a IT plan that aligns to the strategy of the government is an important success factor based on digital transformation initiatives by Canadian governments. The City of Mississauga, Ontario adopted a Smart City Framework, which led to a Connected City initiative and a significant investment in IoT technologies and services. And the Province…
    5 months ago
  • The Role of Governme…
    Thomas Ward says:
    FYI -

    Federal CIO says 'digitization of everything' will help enhance cybers
    fiercegovernmentit.com
    Lessons for Govt Transformation (IT) collaboration / P3 vision - https://www.linkedin.com/feed/update/urn:li:activity:6279691578537709568
    IT/Workforce Transformation of the USG
    5 months ago

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