Governments are confronted with a complex context driving them to come up with new policies, service delivery models, and operational excellence practices. Digital transformation will be the force underpinning the ability to seize the opportunities and manage the risks in this environment. The IDC FutureScape: Worldwide Government 2017 Predictions document predicts the top 10 trends that will impact government departments and agencies worldwide that are engaged in a digital transformation journey aimed at:
- Improving the citizen experience
- Harnessing the power of data
- Leveraging the power of 3rd Platform technologies to enable agile innovation and sustainable scalability of secure systems
Government IT executives will find themselves at the center of transformation. They should embrace the opportunities or address the risks brought about by the following trends:
- Prediction 1: In 2017, 40% of government CIO offices will have the capabilities to adopt a Leading in 3D model.
- Prediction 2: In 2017, 20% of government agencies will retire at least one piece of enterprise software, moving toward platforms capable of integrating multivendor software modules.
- Prediction 3: By 2018, only 20% of government services will be designed and implemented through agile processes that incorporate human-centered design thinking.
- Prediction 4: By 2020, 25% of government organizations will roll out cognitive solutions impacting network performance particularly when deployed on cloud.
- Prediction 5: By 2019, 15% of government transactions (such as tax collection, welfare disbursement, and immigration control) will have embedded analytics.
- Prediction 6: By 2018, 10% of government digital services will use bots to personalize workflows and/or channels through which citizens and businesses access services.
- Prediction 7: By 2020, 60% of nation-states will have a stated cybersecurity policy and at least 30% will have cabinet-level positions focused solely on cybersecurity.
- Prediction 8: By 2019, countries with 50% of their midsize to large cities in the repeatable stage or higher of smart city maturity will be more successful in country digitization efforts.
- Prediction 9: Government blockchain penetration will only be measureable in pilot programs for 2017, but 30% of government agencies will have at least a test project in place by the end of the year.
- Prediction 10: By 2020, nation-states will employ cognitive technologies to automate both defensive and offensive cyber operations, with 35% or more of low-level cyber activities to be handled by a cognitive system.
IT executives who want to be seen as innovation partners by program leaders should embrace technology disruption. Purchasing yet another legacy enterprise solution no longer fits into this mold. They should understand that cybersecurity will generate a significant shift in diplomacy and conflict, and start experimenting with cognitive computing.
Guidance for IT and Business Leaders
To learn how you can apply these predictions to your business, please refer to the guidance outlined for each prediction found in the IDC FutureScape: Worldwide Government 2017 Predictions (Document #US40667416).
Click here to learn more about what IDC can do for senior business leaders and IT executives as they move through their digital transformation journey.
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