Financial Services Tech Forum

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Digital transformation is a huge undertaking at banks worldwide, with 96% of banks we've recently surveyed reporting some sort of DX strategy at their institutions. But one fundamental aspect of DX involves the recognition that banks don't need to own the whole value chain, and in fact it may be beneficial to work with technology partners and fintechs to create new value chains in which they play only selected roles. But will customers buy into this concept? And is it necessarily a better model than owning the whole chain? And what happens to the bank's hard-won brand?



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