Financial Services Tech Forum

Archives for September 2010 « Recent Articles

Photo of Karen MasseyOffline

I just wrapped up a report that analyzes results from the 2010 IDC Vertical Group Survey of 280 banking IT executives (the survey included more than 6,000 IT professionals across industries). The report looks at IT buying drivers and trends, actions taken as a result of the economic slump, and also provides some interesting perspective on financial institutions’ perspectives on their service providers. There are also findings on business intelligence (BI) included in the report that I’d like to

Photo of David PottertonOffline

Thoughts on Oracle Open World 2010

By David Potterton – 4 Comments

Once again, San Francisco closed it streets and opened its heart (perhaps) to host Oracle Open World. While I heard numbers ranging from 41,000 to 50,000 attendees, the fact is it’s a lot of people especially when you sit in the vast hall for the keynotes or a presentation on cloud with 1,000 of your closest friends. As one person put it to me, it’s like hosting the Super Bowl every year with the familiar lanyards and name cards present on every street around.


Global government policy on financial services in the past two years has mainly been focused on bailing out troubled institutions and putting new regulations in place to ensure that the conditions that led to these bailouts do not occur again. In this context, Basel III is the first (but not last) step in the regulatory process. The situation is different in Canada because of the limited government intervention needed and the enduring stability of financial market firms — as evidenced by the September

Photo of David PottertonOffline

Is it fraud or stupidity?

By David Potterton – 14 Comments

I recently had unsettling experience with a major Tier 1 financial institution of which I have been a retail customer for over 10 years.  A few months ago I was on vacation when I received an e-mail from this bank sending me my unlock code for my online banking.  I was suspicious that this was an attempt to gain information on my account so I immediately called customer service.  Imagine my surprise when it turned out that in fact my account was locked.  How can this happen, I inquired,

Photo of Marc DeCastroOffline

First "Virtual Branch" Launced On Facebook

By Marc DeCastro – 4 Comments

New Zealand's ASB Bank has recently launched a virtual branch on Facebook. This marks the first time that a financial institution has used the social networking giant for something more than marketing. According to reports, the Facebook site will compliment their current online banking channel, allowing for confidential chat with specialists regarding specific customer questions.

Photo of Li-May ChewOffline

We hosted the annual IDC Financial Insights' Asian Insurance Congress (AIC) 2010 last Thursday at the Pan Pacific in Singapore. This full day knowledge-centric and networking conference witnessed in excess of 200 managerial to C-level insurance executives and financial technology vendors across the region.  

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