Utility Field Workforce Mobility: Why Change Management is Proving Difficult

By Michael Guilfoyle – August 16, 2012
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In late May of 2012, I completed a study on utility field workforce entitled Utility Field Workforce on the Go—How Mobility is Shaking Out. The research examines how utilities are maturing in their use of mobile workforce solutions (WMS) to support field workers. It points out how utilities can derive extensive benefits based on the abilities of MWS to fundamentally realign and redesign business process on many levels. However, the report notes the caution utility executives take in approaching MWS and how they struggle to align field operations with an increasingly mobile world. Why?

 

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Michael Guilfoyle

PrincipalKaleidoscope Consulting

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