Selling the Value of Smart Metering – Communication, Communication, Communication

By Jill Feblowitz – July 15, 2010
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J.D. Powers just released its 2010 Electric Utility Residential Customer Satisfaction Study and notably, utilities are doing better.  According to the survey of 85,000 customers, bills have reduced by 5% and reported outages by 8%.  Communication seems to be the key according to study, as customers with outages are much more satisfied when the utility communicates well about status of restoration.  Surprisingly, though, only one in six customers are aware of their utilities smart grid efforts


About the author

Jill Feblowitz

Vice PresidentIDC Energy Insights

Analyst covering information technology in utilities and oil & gas since 2000. Consultant to utilities from 1991 to 2000. Currently VP at IDC Energy Insights leading a team of analysts focused…


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