North American Utilities Top 10 Predictions - The New Basics

By Jill Feblowitz – January 2, 2013
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In 2013, North American utilities will be faced with the need to beef up lagging revenues to cover infrastructure investments in a climate where customer satisfaction is declining and reliability is threatened by cyber attacks and extreme weather. At the same time, utilities that have invested in smart meters and smart grid technology will move to the next phase to realize value. In this scenario, utility IT will invest time and dollars in outage response, security, business efficiency, and customer engagement.


About the author

Jill Feblowitz

Vice PresidentIDC Energy Insights

Analyst covering information technology in utilities and oil & gas since 2000. Consultant to utilities from 1991 to 2000. Currently VP at IDC Energy Insights leading a team of analysts focused…


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