Retail Omni-Channel Strategieshttps://idc-community.com/retail/retailomnichannelstrategiesIDC CommunityNRF 2017: A Focus on the Ongoing Omnichannel Dialogue – Improving Experiences in the Stream of Life and Workhttps://idc-community.com/retail/retailomnichannelstrategies/nrf_2017_a_focus_on_the_ongoing_omnichannel_dialogue__improving_expe<div><p>The biggest draw for retailers:</p> <ol> <li>Technologies that enable smarter omnichannel business, which start with collecting, analyzing and augmenting more data from more touchpoints to drive better real time decision processes - that ultimately drive the best experiences.</li> <li>"Lighting up" more data, autonomic process and interaction opportunities with IoT.</li>…</ol></div>Leslie HandSat, 21 Jan 2017 19:18:57 -0500https://idc-community.com/retail/retailomnichannelstrategies/nrf_2017_a_focus_on_the_ongoing_omnichannel_dialogue__improving_expeQuick Read on #NRF2017: Artificial Intelligence--The Next Best Action for Retailershttps://idc-community.com/retail/retailomnichannelstrategies/quick_read_on_nrf2017_artificial_intelligence_the_next_best_action_f<div><p>Whether you call it artificial intelligence (AI) or cognitive computer, there was plenty of evidence at NRF 2017 that AI is the next best action for retailers looking to improve performance across marketing and customer engagement, merchandising and assortment, omni-channel commerce, and supply chain and operations. Looking at that expansive remit…</p></div>Greg GirardThu, 19 Jan 2017 13:09:57 -0500https://idc-community.com/retail/retailomnichannelstrategies/quick_read_on_nrf2017_artificial_intelligence_the_next_best_action_f10 Predictions for the Retail Industryhttps://idc-community.com/retail/retailomnichannelstrategies/10_predictions_for_the_retail_industry<div><p>The shift is exponential. More than requiring social, mobile, big data/analytics, and cloud technologies, transformation requires new ways of working and new ways of putting IT to work. More important still, sustaining competitive advantage requires reinvention at two levels — the microlevel of performing tasks and macrolevel of designing and…</p></div>Leslie HandTue, 29 Nov 2016 10:34:06 -0500https://idc-community.com/retail/retailomnichannelstrategies/10_predictions_for_the_retail_industryWatson Personality Insights in Action — Its Read on Presidential Candidates' Personalitieshttps://idc-community.com/retail/retailomnichannelstrategies/watson_personality_insights_in_action__its_read_on_presidential_cand<div><h1>Introduction</h1> <p>Cognitive/AI software solutions include a broad range functionality to address the needs of organizations and individuals to make sense and uncover insights from vast amounts of structured data, unstructured text, and rich media content. IDC's view of these components is presented in <em>IDC TechScape: Cognitive Systems Technologies, 2016</em>…</p></div>Greg GirardFri, 05 Aug 2016 16:01:31 -0400https://idc-community.com/retail/retailomnichannelstrategies/watson_personality_insights_in_action__its_read_on_presidential_candIt's The Transformation, Stupid!https://idc-community.com/retail/retailomnichannelstrategies/its_the_transformation_stupid<div><p>The number of major participants consumers will support in any particular category is shrinking. Deloitte reports that over the last five years the top 25 retailers in the U.S. lost nearly percent of market share, $64B. They're not trading share among themselves but losing it to a long-tail of e-commerce and omni-channel specialty retailers. Why?…</p></div>Greg GirardThu, 19 May 2016 17:28:45 -0400https://idc-community.com/retail/retailomnichannelstrategies/its_the_transformation_stupidAdding a 4th "T" to the Season of Givinghttps://idc-community.com/retail/retailomnichannelstrategies/adding_a_4th_t_to_the_season_of_giving<div><p>With work and families, time can be hard to come by, but when we can visit elderly homes or help in our local food shelf pantries, or delivery meals to less mobile, the benefits know no bounds.  Time feels harder to come by at this time of year, but finding that time can mean the world to those who need help.</p> <p>Treasure is often construed in the…</p></div>Victoria BrownFri, 18 Dec 2015 16:10:00 -0500https://idc-community.com/retail/retailomnichannelstrategies/adding_a_4th_t_to_the_season_of_givingThe Payments Liability Shift and Broader Retail Security Concerns – Why Go to Ridiculous Lengths to Rationalize Not Switching To EMV?https://idc-community.com/retail/retailomnichannelstrategies/the_payments_liability_shift_and_broader_retail_security_concerns__w<div><p>Investing in new payments terminals and implementing new payments processes is costly and time-consuming, but if retailers don’t seize this opportunity to close this door to fraud, they continue to be sitting ducks – just waiting for a fraudster to breach their best efforts to secure customer data. But now that the October 1, 2015 liability shift…</p></div>Leslie HandSat, 03 Oct 2015 10:33:39 -0400https://idc-community.com/retail/retailomnichannelstrategies/the_payments_liability_shift_and_broader_retail_security_concerns__wTwo Days at Advertising Week: From "like dah" to "like wow"!https://idc-community.com/retail/retailomnichannelstrategies/two_days_at_advertising_week_from_like_dah_to_like_wow<div><h1>Emarsys Sheds Its Outer Cloak</h1> <p>Like I said Emarsys is the biggest marketing cloud you've never heard of, but that's if you just take a provincial North American point of view, and let's face it, that POV can be debilitating. While only now putting muscle behind its presence in North American, Emarsys has over 1 billion customer records worldwide.…</p></div>Greg GirardFri, 02 Oct 2015 13:50:06 -0400https://idc-community.com/retail/retailomnichannelstrategies/two_days_at_advertising_week_from_like_dah_to_like_wowHealth Hearth Personal Services Webs Transform $1-Plus Trillion in Consumer Spendinghttps://idc-community.com/retail/retailomnichannelstrategies/health_hearth_personal_services_webs_transform_1_plus_trillion_in_co<div><h1>The Bottom Line</h1> <p>Companies taking leadership positions creating health hearth personal services webs will gain the opportunity to out-uber Uber. Think about it, Uber changes how you use a taxi. Here, companies can help their customers pare down their monthly grocery expenses, save time and effort on shopping chores, and care for themselves and…</p></div>Greg GirardFri, 07 Aug 2015 11:38:42 -0400https://idc-community.com/retail/retailomnichannelstrategies/health_hearth_personal_services_webs_transform_1_plus_trillion_in_coIntroducing the IDC PlanScape: Distributed Order Managementhttps://idc-community.com/retail/retailomnichannelstrategies/introducing_the_idc_planscape_distributed_order_management<div><p>Allowing for consumers to drive business requirements for product placement also gives retailers the opportunity to better understand where product is truly expected to be – physically or virtually.  For the retailer, gaining better insight into the point of origin of demand enables more strategic inventory placement, and reduced overall losses…</p></div>Victoria BrownMon, 20 Jul 2015 09:56:40 -0400https://idc-community.com/retail/retailomnichannelstrategies/introducing_the_idc_planscape_distributed_order_management