Manufacturing Value Chain CommunityService-Related Highlights From IDC's Product and Service Innovation Survey Emphasize Cloud and Innovation Accelerators<div><p>IDC Manufacturing Insights conducted a survey earlier this year that asked 300 decision-makers of product lifecycle management (PLM) and service lifecycle management (SLM) at manufacturing companies to assess the business drivers, application areas, and investment trends in product innovation and service innovation. The survey data focuses on the…</p></div>Heather AshtonFri, 18 Aug 2017 11:58:28 -0400 Automakers and Insurers Will Deliver Great Customer Experience<div><p>To make the most of the opportunities that connected car technology presents, it is vital for both the automotive and insurance industries to gain a clear understanding of the possible points of convergence and collaborate effectively with customer centricity at the heart of their offerings.</p> <p>On April 28, 2015, the European Parliament voted in…</p></div>Martin KubáňThu, 13 Jul 2017 04:34:52 -0400 Vehicle Webcasts: Ecosystems, Platforms, Autonomous<div><p>With that as background, my colleague Heather Ashton and I have put together a webcast series discussing the hot topics around connected, and increasingly autonomous vehicles.  Here's what we have recorded:</p> <p><a href="">From the Show Floor: Top Trends Driving Connected Car in 2017</a></p> <p><a href="">The Automotive Ecosystem: Best Practices in Connected Vehicle Development,…</a></p></div>Jeff HojloFri, 30 Jun 2017 17:21:01 -0400 Service Innovation within Large Manufacturers<div><p>Innovation is a popular word in technology and business circles that has great significance but is often misused and even downright misunderstood. Merriam-Webster defines innovation as "the act or process of introducing new ideas, devices, or methods." Sounds simple. But, as large organizations know all too well, finding the best way to inspire,…</p></div>Heather AshtonThu, 08 Jun 2017 14:17:47 -0400 Twins for Product, Production, and Building Model Harmony<div><p>Providing this view of the product, production, and asset lifecycle is necessary as the innovation process broadens in manufacturing organizations, and demand and competitive pressure continues to rise.  Manufacturers need the ability to respond quickly, through timely communication of related information such as:</p> <ul> <li><strong>Product and Process Model</strong>:…</li></ul></div>Jeff HojloFri, 26 May 2017 12:58:23 -0400 Seek to Improve Customer Experience with Configure, Price, Quote Applications<div><p>As manufacturers are increasingly expected to provide engaging experiences to their customers throughout the sales and service cycles, one area that is receiving attention is in the configure-to-quote business process. Historically, with complex products that need to be configured, this process has been a challenge for manufacturers as they try to…</p></div>Heather AshtonFri, 19 May 2017 10:50:13 -0400 Driven Innovation<div><p>We also discussed how simulation can fit into a product innovation platform, and be a catalyst for ideation and new product development.  Indeed, I think increasingly manufacturers will look more democratically at simulation, not only for verification, but also for early stage and ongoing innovation – complexity, competition, speed, and the…</p></div>Jeff HojloFri, 28 Apr 2017 18:28:25 -0400 Innovation USA Event Displays DX Capabilities<div><p>A few weeks back, I attended the Siemens Innovation USA event, held at the Siemens R&amp;D hub in Princeton, NJ. The message Siemens shared with members of the press and analyst communities is this: Siemens is a global company with deep U.S. roots, which means it is both global and local and here to serve its customers.</p> <p>Siemens USA CEO Judy Marks…</p></div>Heather AshtonTue, 25 Apr 2017 10:24:53 -0400 Early Days for Connected Warranty, but There's Great Potential<div><p>Warranty services are taking on new roles in customer experience and service innovation with the rise of connected products. Historically relegated to a background position in the overall customer service toolbox, the rise of connected products and the valuable data they generate are causing enterprising manufacturers to reconsider warranty's…</p></div>Heather AshtonWed, 05 Apr 2017 10:40:00 -0400 Maturity Model for Indoor Autonomous Mobile Robots<div><div> <p>The fact is, not all autonomous mobile robots are the same and as more and more innovative robots emerge, it becomes important to have a model for comparing the functionality across different devices.  Much in the same way as there is a maturity model for autonomous cars, IDC has developed a maturity framework for evaluating the maturity of…</p></div></div>John SantagateTue, 04 Apr 2017 12:29:46 -0400